Refund and Fulfillment Information

Accommodation bookings

For a booking made with a property or another provider, contact that provider about cancellation, payment or refund terms.

Directory services

Any paid directory service should have its price, scope, delivery terms and applicable cancellation or refund terms confirmed before purchase. Contact our team with your order reference if you need assistance.

Frequently asked questions

Where can I ask about refund and fulfillment information?

Use the website contact form and mention this page in your message so the team can review the relevant policy or information.

How can I request a correction to this page?

Send the page URL and explain the information you believe needs correction. Verify your email when requested so the team can follow up.