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Frequently asked questions
How can I cancel a reservation?
Contact the property or booking provider and refer to the cancellation terms supplied with your reservation.
Are there additional property fees?
Ask about cleaning, service, resort, parking or other fees before agreeing to a booking.
Can I store luggage after departure?
Confirm any post-check-out storage arrangements and collection times with Service Today.
Are connecting or adjoining rooms available?
Ask whether the property can accommodate that request and whether it can be guaranteed.
Is a refrigerator available?
Confirm refrigerator access with Service Today, particularly if it is essential for your stay.
Are cots or cribs available?
Ask Service Today whether a cot can be provided and whether it must be requested in advance.
Can I receive deliveries during my stay?
Ask Service Today about its policy for parcels, food deliveries and visitor access.
Is there a swimming pool?
Confirm pool availability, opening times and access conditions directly with Service Today.
Who should I contact about a problem during my stay?
Raise the issue directly with Service Today or your booking provider and keep a record of the response.
What should I confirm before leaving home?
Confirm your reservation, dates, total charges, cancellation terms, location and any essential access or accommodation requirements with Service Today.