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Frequently asked questions
What is the cancellation deadline?
Ask for the deadline and applicable time zone in writing before booking with .
Is a deposit required?
Ask whether a deposit is required, when it is collected and under what conditions it is returned.
Are there additional property fees?
Ask about cleaning, service, resort, parking or other fees before agreeing to a booking.
Can someone else pay for my stay?
Confirm any third-party payment requirements directly with before booking.
Are cots or cribs available?
Ask whether a cot can be provided and whether it must be requested in advance.
Can business travellers request invoices?
Ask the booking provider about invoice details and any information required before arrival.
Are pets permitted?
Confirm the current pet policy with , including restrictions, fees and any advance notice required.
Are there restrictions on cooking or outdoor fires?
Confirm the property's rules and consult current local official restrictions where relevant.
Could seasonal conditions affect access?
Ask about your route and check current transport or local authority notices before travelling.
How can I check an unexpected payment request?
Contact the property or original booking provider using independently confirmed contact details before acting on an unexpected request.