Enquire about Nemo's
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Frequently asked questions
What is the cancellation deadline?
Ask for the deadline and applicable time zone in writing before booking with Nemo's.
What happens if I do not arrive?
Ask the booking provider to explain its no-show policy and any cancellation or payment consequences.
Can I store luggage after departure?
Confirm any post-check-out storage arrangements and collection times with Nemo's.
How do I collect keys or access codes?
Obtain the arrival and access procedure from Nemo's using a trusted contact channel.
Are towels and bed linen supplied?
Confirm what linen and towels Nemo's supplies and whether any additional charges apply.
Can business travellers request invoices?
Ask the booking provider about invoice details and any information required before arrival.
Can a mobility aid be accommodated?
Provide dimensions and any access requirements so Nemo's can confirm suitability.
Who should I contact about a problem during my stay?
Raise the issue directly with Nemo's or your booking provider and keep a record of the response.
Can I request a longer stay?
Contact Nemo's with your proposed dates to discuss longer-stay availability and applicable terms.
Can I shorten or extend a stay after arrival?
Ask the property or booking provider about availability, notice requirements and any rate changes.