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Frequently asked questions
What is the cancellation deadline?
Ask for the deadline and applicable time zone in writing before booking with Interstate Hotels.
Can someone else pay for my stay?
Confirm any third-party payment requirements directly with Interstate Hotels before booking.
Are towels and bed linen supplied?
Confirm what linen and towels Interstate Hotels supplies and whether any additional charges apply.
Is there a suitable workspace?
Ask Interstate Hotels about desks, work areas or other facilities relevant to your plans.
Is parking reserved or first come, first served?
Ask the property how parking is allocated and whether a space can be guaranteed.
Are there stairs or an elevator?
Describe your access needs and confirm the route to your specific accommodation with Interstate Hotels.
Can a mobility aid be accommodated?
Provide dimensions and any access requirements so Interstate Hotels can confirm suitability.
Are there restrictions on pet size or number?
Provide details of your pets and ask Interstate Hotels about its applicable conditions before booking.
Are guests allowed to bring visitors?
Check the visitor policy, occupancy limits and any registration requirements with Interstate Hotels.
What should I ask about emergency procedures?
On arrival, ask Interstate Hotels about exits, assembly points and how to contact staff if you need assistance.