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Frequently asked questions
What time is check-in?
Confirm the current check-in time with Hotel Metro; this directory does not guarantee a specific arrival time.
What should I do if I arrive late?
Tell Hotel Metro your expected arrival time and obtain any late-arrival or access instructions directly.
Are meals available on site?
Ask Hotel Metro about current food service options and operating hours before relying on them.
Are toiletries supplied?
Confirm what toiletries are provided for your accommodation so you can pack accordingly.
Can business travellers request invoices?
Ask the booking provider about invoice details and any information required before arrival.
Are electric vehicle charging facilities available?
Confirm charging availability, compatibility, access and payment arrangements directly.
Are accessible accommodation options available?
Discuss your requirements directly with Hotel Metro and obtain confirmation of the relevant features before booking.
Can a mobility aid be accommodated?
Provide dimensions and any access requirements so Hotel Metro can confirm suitability.
Is there a swimming pool?
Confirm pool availability, opening times and access conditions directly with Hotel Metro.
How can I keep track of my booking details?
Keep your confirmation, contact details and agreed terms accessible, and use a trusted channel to verify any requested changes.