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Frequently asked questions
Can I change the dates of a stay?
Ask the provider that accepted your reservation whether changes are possible and whether a fee or rate difference applies.
How can I cancel a reservation?
Contact the property or booking provider and refer to the cancellation terms supplied with your reservation.
Can I reserve several units or rooms?
Contact with the number of guests and units required to discuss availability and group terms.
How do I collect keys or access codes?
Obtain the arrival and access procedure from using a trusted contact channel.
Are towels and bed linen supplied?
Confirm what linen and towels supplies and whether any additional charges apply.
Is breakfast included?
Confirm whether breakfast is included in your specific rate and ask about serving times.
How often is housekeeping provided?
Ask about housekeeping frequency and whether extra service can be requested.
Can I receive deliveries during my stay?
Ask about its policy for parcels, food deliveries and visitor access.
Are meeting spaces available?
Contact about meeting facilities, booking conditions and current availability.
Is step-free access available?
Ask for precise access details, including entrances, internal routes and bathroom arrangements.