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Frequently asked questions
Are there additional property fees?
Ask about cleaning, service, resort, parking or other fees before agreeing to a booking.
How do I collect keys or access codes?
Obtain the arrival and access procedure from Holiday Inn using a trusted contact channel.
Can children stay at Holiday Inn?
Contact Holiday Inn with the children's ages to confirm accommodation suitability and any child-related terms.
Is breakfast included?
Confirm whether breakfast is included in your specific rate and ask about serving times.
Is parking reserved or first come, first served?
Ask the property how parking is allocated and whether a space can be guaranteed.
Are electric vehicle charging facilities available?
Confirm charging availability, compatibility, access and payment arrangements directly.
Is smoking allowed?
Ask Holiday Inn about smoking rules and any designated areas before your stay.
Is there a swimming pool?
Confirm pool availability, opening times and access conditions directly with Holiday Inn.
Are guests allowed to bring visitors?
Check the visitor policy, occupancy limits and any registration requirements with Holiday Inn.
Who should I contact about a problem during my stay?
Raise the issue directly with Holiday Inn or your booking provider and keep a record of the response.