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Frequently asked questions

What is the cancellation deadline?

Ask for the deadline and applicable time zone in writing before booking with Holiday Inn Express Hotels.

Is a deposit required?

Ask Holiday Inn Express Hotels whether a deposit is required, when it is collected and under what conditions it is returned.

Can I request a receipt or invoice?

Ask Holiday Inn Express Hotels what receipt or invoice it can provide and which details it needs for your records.

What time is check-in?

Confirm the current check-in time with Holiday Inn Express Hotels; this directory does not guarantee a specific arrival time.

Can I request late check-out?

Contact Holiday Inn Express Hotels about late departure options, availability and charges.

Can I request a quiet accommodation location?

Tell Holiday Inn Express Hotels your preferences and ask what it can offer; a request alone is not a guarantee.

Are there stairs or an elevator?

Describe your access needs and confirm the route to your specific accommodation with Holiday Inn Express Hotels.

Are accessible accommodation options available?

Discuss your requirements directly with Holiday Inn Express Hotels and obtain confirmation of the relevant features before booking.

Can I request assistance with luggage?

Ask Holiday Inn Express Hotels whether assistance is available at your intended arrival time.

Is smoking allowed?

Ask Holiday Inn Express Hotels about smoking rules and any designated areas before your stay.