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Frequently asked questions
Can I request late check-out?
Contact Holiday Inn Express Hotels about late departure options, availability and charges.
How do I collect keys or access codes?
Obtain the arrival and access procedure from Holiday Inn Express Hotels using a trusted contact channel.
Is air conditioning or heating available?
Confirm temperature-control facilities for the specific accommodation you intend to book.
Are private bathroom facilities available?
Ask Holiday Inn Express Hotels whether the accommodation has a private or shared bathroom and what facilities are included.
Can children stay at Holiday Inn Express Hotels?
Contact Holiday Inn Express Hotels with the children's ages to confirm accommodation suitability and any child-related terms.
Are there restrictions on pet size or number?
Provide details of your pets and ask Holiday Inn Express Hotels about its applicable conditions before booking.
Is smoking allowed?
Ask Holiday Inn Express Hotels about smoking rules and any designated areas before your stay.
How can I find nearby medical services?
Ask the property for local directions and consult current official service information. For urgent help, contact local emergency services.
How can I check an unexpected payment request?
Contact the property or original booking provider using independently confirmed contact details before acting on an unexpected request.
Who should I contact about a problem during my stay?
Raise the issue directly with Holiday Inn Express Hotels or your booking provider and keep a record of the response.