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Frequently asked questions
How can I cancel a reservation?
Contact the property or booking provider and refer to the cancellation terms supplied with your reservation.
What is the cancellation deadline?
Ask for the deadline and applicable time zone in writing before booking with Holiday Inn Express Hotels.
Is a deposit required?
Ask Holiday Inn Express Hotels whether a deposit is required, when it is collected and under what conditions it is returned.
Is identification required at arrival?
Ask Holiday Inn Express Hotels which identification and reservation documents it requires before travelling.
Can I request a particular bed arrangement?
Confirm bed sizes and configurations directly with Holiday Inn Express Hotels before booking.
Is a refrigerator available?
Confirm refrigerator access with Holiday Inn Express Hotels, particularly if it is essential for your stay.
Are there stairs or an elevator?
Describe your access needs and confirm the route to your specific accommodation with Holiday Inn Express Hotels.
Is step-free access available?
Ask Holiday Inn Express Hotels for precise access details, including entrances, internal routes and bathroom arrangements.
How can I check an unexpected payment request?
Contact the property or original booking provider using independently confirmed contact details before acting on an unexpected request.
What should I confirm before leaving home?
Confirm your reservation, dates, total charges, cancellation terms, location and any essential access or accommodation requirements with Holiday Inn Express Hotels.