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Frequently asked questions
Can I request late check-out?
Contact Holiday Inn Express Hotels about late departure options, availability and charges.
Is there a minimum check-in age?
Confirm the property's minimum age and any guest or guardian requirements directly with Holiday Inn Express Hotels.
How do I collect keys or access codes?
Obtain the arrival and access procedure from Holiday Inn Express Hotels using a trusted contact channel.
Are meeting spaces available?
Contact Holiday Inn Express Hotels about meeting facilities, booking conditions and current availability.
What public transport serves the area?
Ask Holiday Inn Express Hotels about nearby transport stops and check current schedules with the transport operator.
Are accessible accommodation options available?
Discuss your requirements directly with Holiday Inn Express Hotels and obtain confirmation of the relevant features before booking.
Can a mobility aid be accommodated?
Provide dimensions and any access requirements so Holiday Inn Express Hotels can confirm suitability.
Can the property explain its cleaning arrangements?
Ask Holiday Inn Express Hotels about current cleaning procedures and any specific arrangements you need to discuss.
How can I check an unexpected payment request?
Contact the property or original booking provider using independently confirmed contact details before acting on an unexpected request.
Who should I contact about a problem during my stay?
Raise the issue directly with Holiday Inn Express Hotels or your booking provider and keep a record of the response.