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Frequently asked questions
Can I change the dates of a stay?
Ask the provider that accepted your reservation whether changes are possible and whether a fee or rate difference applies.
Can someone else pay for my stay?
Confirm any third-party payment requirements directly with Holiday Inn Express Hotels before booking.
What should I do if I arrive late?
Tell Holiday Inn Express Hotels your expected arrival time and obtain any late-arrival or access instructions directly.
Which accommodation types are available?
Ask Holiday Inn Express Hotels about the types of accommodation available for your dates and party size.
Are private bathroom facilities available?
Ask Holiday Inn Express Hotels whether the accommodation has a private or shared bathroom and what facilities are included.
Can dietary requirements be accommodated?
Describe your requirements directly to Holiday Inn Express Hotels and confirm what arrangements it can make.
Is parking reserved or first come, first served?
Ask the property how parking is allocated and whether a space can be guaranteed.
Are there restrictions on pet size or number?
Provide details of your pets and ask Holiday Inn Express Hotels about its applicable conditions before booking.
Where should I check current travel health advice?
Consult official public-health guidance relevant to your destination and personal circumstances before departure.
Who should I contact about a problem during my stay?
Raise the issue directly with Holiday Inn Express Hotels or your booking provider and keep a record of the response.