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Frequently asked questions
Can I change the dates of a stay?
Ask the provider that accepted your reservation whether changes are possible and whether a fee or rate difference applies.
How can I cancel a reservation?
Contact the property or booking provider and refer to the cancellation terms supplied with your reservation.
Which payment methods are accepted?
Confirm accepted payment methods directly with Holiday Inn Express Hotel & Suites before arranging your stay.
What should I do if I arrive late?
Tell Holiday Inn Express Hotel & Suites your expected arrival time and obtain any late-arrival or access instructions directly.
Is identification required at arrival?
Ask Holiday Inn Express Hotel & Suites which identification and reservation documents it requires before travelling.
Can I leave luggage before check-in?
Ask whether Holiday Inn Express Hotel & Suites offers luggage storage and what restrictions or charges apply.
Can children stay at Holiday Inn Express Hotel & Suites?
Contact Holiday Inn Express Hotel & Suites with the children's ages to confirm accommodation suitability and any child-related terms.
How often is housekeeping provided?
Ask Holiday Inn Express Hotel & Suites about housekeeping frequency and whether extra service can be requested.
Can business travellers request invoices?
Ask the booking provider about invoice details and any information required before arrival.
Are quiet hours observed?
Ask Holiday Inn Express Hotel & Suites about quiet hours and event policies if these are important to your stay.