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Frequently asked questions
How can I cancel a reservation?
Contact the property or booking provider and refer to the cancellation terms supplied with your reservation.
Which payment methods are accepted?
Confirm accepted payment methods directly with Holiday Inn Express Hotel & Suites before arranging your stay.
What should I do if I arrive late?
Tell Holiday Inn Express Hotel & Suites your expected arrival time and obtain any late-arrival or access instructions directly.
Can I leave luggage before check-in?
Ask whether Holiday Inn Express Hotel & Suites offers luggage storage and what restrictions or charges apply.
How do I collect keys or access codes?
Obtain the arrival and access procedure from Holiday Inn Express Hotel & Suites using a trusted contact channel.
Can dietary requirements be accommodated?
Describe your requirements directly to Holiday Inn Express Hotel & Suites and confirm what arrangements it can make.
What public transport serves the area?
Ask Holiday Inn Express Hotel & Suites about nearby transport stops and check current schedules with the transport operator.
Is there a swimming pool?
Confirm pool availability, opening times and access conditions directly with Holiday Inn Express Hotel & Suites.
What should I do if I feel unwell before travelling?
Seek appropriate professional health advice and contact your booking provider about change or cancellation options.
What should I confirm before leaving home?
Confirm your reservation, dates, total charges, cancellation terms, location and any essential access or accommodation requirements with Holiday Inn Express Hotel & Suites.