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Frequently asked questions
What is the cancellation deadline?
Ask for the deadline and applicable time zone in writing before booking with Holiday Inn Express Hotel & Suites.
How do I collect keys or access codes?
Obtain the arrival and access procedure from Holiday Inn Express Hotel & Suites using a trusted contact channel.
Are cots or cribs available?
Ask Holiday Inn Express Hotel & Suites whether a cot can be provided and whether it must be requested in advance.
Is breakfast included?
Confirm whether breakfast is included in your specific rate and ask about serving times.
Can dietary requirements be accommodated?
Describe your requirements directly to Holiday Inn Express Hotel & Suites and confirm what arrangements it can make.
Is there a suitable workspace?
Ask Holiday Inn Express Hotel & Suites about desks, work areas or other facilities relevant to your plans.
Is step-free access available?
Ask Holiday Inn Express Hotel & Suites for precise access details, including entrances, internal routes and bathroom arrangements.
Can I request assistance with luggage?
Ask Holiday Inn Express Hotel & Suites whether assistance is available at your intended arrival time.
Are pets permitted?
Confirm the current pet policy with Holiday Inn Express Hotel & Suites, including restrictions, fees and any advance notice required.
What should I confirm before leaving home?
Confirm your reservation, dates, total charges, cancellation terms, location and any essential access or accommodation requirements with Holiday Inn Express Hotel & Suites.