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Frequently asked questions
Is there a security deposit or payment hold?
Check whether Holiday Inn Express Hotel & Suites places a hold or requires a security deposit, and ask about its release process.
What should I do if I arrive late?
Tell Holiday Inn Express Hotel & Suites your expected arrival time and obtain any late-arrival or access instructions directly.
Can I leave luggage before check-in?
Ask whether Holiday Inn Express Hotel & Suites offers luggage storage and what restrictions or charges apply.
Can I request a particular bed arrangement?
Confirm bed sizes and configurations directly with Holiday Inn Express Hotel & Suites before booking.
Can I request assistance with luggage?
Ask Holiday Inn Express Hotel & Suites whether assistance is available at your intended arrival time.
Are pets permitted?
Confirm the current pet policy with Holiday Inn Express Hotel & Suites, including restrictions, fees and any advance notice required.
What should I ask about emergency procedures?
On arrival, ask Holiday Inn Express Hotel & Suites about exits, assembly points and how to contact staff if you need assistance.
Where should I check current travel health advice?
Consult official public-health guidance relevant to your destination and personal circumstances before departure.
Can the property explain its cleaning arrangements?
Ask Holiday Inn Express Hotel & Suites about current cleaning procedures and any specific arrangements you need to discuss.
Who should I contact about a problem during my stay?
Raise the issue directly with Holiday Inn Express Hotel & Suites or your booking provider and keep a record of the response.