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Frequently asked questions
How can I cancel a reservation?
Contact the property or booking provider and refer to the cancellation terms supplied with your reservation.
Which payment methods are accepted?
Confirm accepted payment methods directly with Holiday Inn Exp Stes Pontoon before arranging your stay.
Are taxes included in the quoted rate?
Request an itemized total from Holiday Inn Exp Stes Pontoon, including taxes and any mandatory charges.
Are there additional property fees?
Ask about cleaning, service, resort, parking or other fees before agreeing to a booking.
Is there a security deposit or payment hold?
Check whether Holiday Inn Exp Stes Pontoon places a hold or requires a security deposit, and ask about its release process.
Is there a minimum check-in age?
Confirm the property's minimum age and any guest or guardian requirements directly with Holiday Inn Exp Stes Pontoon.
Are private bathroom facilities available?
Ask Holiday Inn Exp Stes Pontoon whether the accommodation has a private or shared bathroom and what facilities are included.
Is smoking allowed?
Ask Holiday Inn Exp Stes Pontoon about smoking rules and any designated areas before your stay.
How can I keep track of my booking details?
Keep your confirmation, contact details and agreed terms accessible, and use a trusted channel to verify any requested changes.
Who should I contact about a problem during my stay?
Raise the issue directly with Holiday Inn Exp Stes Pontoon or your booking provider and keep a record of the response.