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Frequently asked questions
Can I change the dates of a stay?
Ask the provider that accepted your reservation whether changes are possible and whether a fee or rate difference applies.
Can I request a receipt or invoice?
Ask Hilton Garden Inn what receipt or invoice it can provide and which details it needs for your records.
What should I do if I arrive late?
Tell Hilton Garden Inn your expected arrival time and obtain any late-arrival or access instructions directly.
Can I store luggage after departure?
Confirm any post-check-out storage arrangements and collection times with Hilton Garden Inn.
Are private bathroom facilities available?
Ask Hilton Garden Inn whether the accommodation has a private or shared bathroom and what facilities are included.
Is breakfast included?
Confirm whether breakfast is included in your specific rate and ask about serving times.
Are electric vehicle charging facilities available?
Confirm charging availability, compatibility, access and payment arrangements directly.
Is smoking allowed?
Ask Hilton Garden Inn about smoking rules and any designated areas before your stay.
Is there a swimming pool?
Confirm pool availability, opening times and access conditions directly with Hilton Garden Inn.
What should I ask about emergency procedures?
On arrival, ask Hilton Garden Inn about exits, assembly points and how to contact staff if you need assistance.