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Frequently asked questions
Can I change the dates of a stay?
Ask the provider that accepted your reservation whether changes are possible and whether a fee or rate difference applies.
Is a deposit required?
Ask Hilton Garden Inn whether a deposit is required, when it is collected and under what conditions it is returned.
Are taxes included in the quoted rate?
Request an itemized total from Hilton Garden Inn, including taxes and any mandatory charges.
How do I collect keys or access codes?
Obtain the arrival and access procedure from Hilton Garden Inn using a trusted contact channel.
Does Hilton Garden Inn offer Wi-Fi?
Check internet availability, coverage and charges directly with Hilton Garden Inn.
Is internet access suitable for remote work?
Describe your connection needs and ask the property about its service; connection performance can vary.
Is parking available?
Confirm parking availability, vehicle restrictions and charges with Hilton Garden Inn.
Are pets permitted?
Confirm the current pet policy with Hilton Garden Inn, including restrictions, fees and any advance notice required.
Are recreational facilities seasonal?
Ask the property which facilities operate during your intended dates and whether advance booking is needed.
How can I check local rules that may affect my visit?
Use current official city and state guidance for your planned activities; property staff can also explain their own house rules.