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Frequently asked questions
Can I change the dates of a stay?
Ask the provider that accepted your reservation whether changes are possible and whether a fee or rate difference applies.
How can I cancel a reservation?
Contact the property or booking provider and refer to the cancellation terms supplied with your reservation.
Is identification required at arrival?
Ask Catering by Radisson which identification and reservation documents it requires before travelling.
How do I collect keys or access codes?
Obtain the arrival and access procedure from Catering by Radisson using a trusted contact channel.
Which accommodation types are available?
Ask Catering by Radisson about the types of accommodation available for your dates and party size.
Is air conditioning or heating available?
Confirm temperature-control facilities for the specific accommodation you intend to book.
Can I request an extra bed?
Ask Catering by Radisson about occupancy limits, extra-bed availability and associated charges.
How can I find nearby medical services?
Ask the property for local directions and consult current official service information. For urgent help, contact local emergency services.
How can I report inaccurate information on this listing?
Use the listing enquiry form and select Suggestion or Complaint or Report an issue, describing the correction needed.
What should I confirm before leaving home?
Confirm your reservation, dates, total charges, cancellation terms, location and any essential access or accommodation requirements with Catering by Radisson.