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Frequently asked questions
What is the cancellation deadline?
Ask for the deadline and applicable time zone in writing before booking with Canyon Grill.
What should I do if I arrive late?
Tell Canyon Grill your expected arrival time and obtain any late-arrival or access instructions directly.
Can I receive deliveries during my stay?
Ask Canyon Grill about its policy for parcels, food deliveries and visitor access.
Is there a suitable workspace?
Ask Canyon Grill about desks, work areas or other facilities relevant to your plans.
Is parking available?
Confirm parking availability, vehicle restrictions and charges with Canyon Grill.
Are there restrictions on pet size or number?
Provide details of your pets and ask Canyon Grill about its applicable conditions before booking.
Are recreational facilities seasonal?
Ask the property which facilities operate during your intended dates and whether advance booking is needed.
What should I ask about emergency procedures?
On arrival, ask Canyon Grill about exits, assembly points and how to contact staff if you need assistance.
What should I do if I feel unwell before travelling?
Seek appropriate professional health advice and contact your booking provider about change or cancellation options.
Who should I contact about a problem during my stay?
Raise the issue directly with Canyon Grill or your booking provider and keep a record of the response.