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Frequently asked questions
What is the cancellation deadline?
Ask for the deadline and applicable time zone in writing before booking with Best Western.
Is there a security deposit or payment hold?
Check whether Best Western places a hold or requires a security deposit, and ask about its release process.
Is identification required at arrival?
Ask Best Western which identification and reservation documents it requires before travelling.
Can I store luggage after departure?
Confirm any post-check-out storage arrangements and collection times with Best Western.
How do I collect keys or access codes?
Obtain the arrival and access procedure from Best Western using a trusted contact channel.
Which accommodation types are available?
Ask Best Western about the types of accommodation available for your dates and party size.
Are accessible accommodation options available?
Discuss your requirements directly with Best Western and obtain confirmation of the relevant features before booking.
Are pets permitted?
Confirm the current pet policy with Best Western, including restrictions, fees and any advance notice required.
What should I do if I feel unwell before travelling?
Seek appropriate professional health advice and contact your booking provider about change or cancellation options.
What should I confirm before leaving home?
Confirm your reservation, dates, total charges, cancellation terms, location and any essential access or accommodation requirements with Best Western.