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Frequently asked questions
Which payment methods are accepted?
Confirm accepted payment methods directly with Aztec before arranging your stay.
What happens if I do not arrive?
Ask the booking provider to explain its no-show policy and any cancellation or payment consequences.
Is early check-in possible?
Ask Aztec whether early arrival can be accommodated and whether it involves a charge.
Which accommodation types are available?
Ask Aztec about the types of accommodation available for your dates and party size.
Are private bathroom facilities available?
Ask Aztec whether the accommodation has a private or shared bathroom and what facilities are included.
Can children stay at Aztec?
Contact Aztec with the children's ages to confirm accommodation suitability and any child-related terms.
Can dietary requirements be accommodated?
Describe your requirements directly to Aztec and confirm what arrangements it can make.
Can business travellers request invoices?
Ask the booking provider about invoice details and any information required before arrival.
Is a fitness room available?
Ask Aztec whether fitness facilities are currently available, their hours and any charges or restrictions.
How can I check an unexpected payment request?
Contact the property or original booking provider using independently confirmed contact details before acting on an unexpected request.