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Frequently asked questions
Are taxes included in the quoted rate?
Request an itemized total from Atrium, including taxes and any mandatory charges.
Are there additional property fees?
Ask about cleaning, service, resort, parking or other fees before agreeing to a booking.
Is there a security deposit or payment hold?
Check whether Atrium places a hold or requires a security deposit, and ask about its release process.
Which accommodation types are available?
Ask Atrium about the types of accommodation available for your dates and party size.
Are cots or cribs available?
Ask Atrium whether a cot can be provided and whether it must be requested in advance.
Can I request assistance with luggage?
Ask Atrium whether assistance is available at your intended arrival time.
How can I check local rules that may affect my visit?
Use current official city and state guidance for your planned activities; property staff can also explain their own house rules.
How can I find nearby medical services?
Ask the property for local directions and consult current official service information. For urgent help, contact local emergency services.
Who should I contact about a problem during my stay?
Raise the issue directly with Atrium or your booking provider and keep a record of the response.
What should I confirm before leaving home?
Confirm your reservation, dates, total charges, cancellation terms, location and any essential access or accommodation requirements with Atrium.